Returning your goods
We have a no quibble return credit guarantee on all goods purchased provided that they are returned within 7 days in safe packaging. The only items we cannot allow returned for credit are earrings this is due to Health and safety restrictions.
Please return all goods in there original packaging to:
RETURNS DEPT
Silver Shop Gifts.com
PO Box 9877
Bishops Stortford
CM23 9DL
Please include a copy of your invoice with your goods when returning for our records failure to do so can result in your refund being delayed.
Delivery and Returns
silvershopgifts.com returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
Exchange & Refunds
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. silvershopgifts.com will not be held responsible for items lost or damaged in transit.
All shipping back to silvershopgifts.com is paid for by the customer. We are unable to refund you postal fees.
If you are returning items for exchange please be aware that a second charge may apply should replacement goods be different in price.
Non-Returnable
For reasons of hygiene and public health, refunds/exchanges are not available for used earrings (this does not apply to faulty goods - faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact silvershopgifts.com immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card. |
